Terms of service

1. Subject matter, application and registration

1. Active Tribe L.L.C-FZ, The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E, telephone number: +971 58 511 3234 email address: [email protected] (hereinafter referred to as "Active Tribe") operates the GymStation sharing concept (hereinafter referred to as "GymStation"). Using the GymStation booking system, Active Tribe's business customers provide registered customers with sports and gaming equipment (hereinafter referred to as "equipment") from permanently installed GymStations for (free) use. The GymStations are operated by ActiveTribe's business customers (municipalities, clubs, universities, etc.). Active Tribe only provides the administration system (similar to a cash register system in restaurants).

2. The following general terms and conditions (GTC) apply to registration (framework agreement), identity validation (validation agreement) and the rental of equipment from a GymStation (individual rental agreement). The framework agreement between the customer and Active Tribe is concluded by entering the master data (first and last name, private address, email address, date of birth and personal mobile phone number). These GTC form the basis of every registration. When renting GymStations, they are supplemented by the tariff and cost regulations. The conclusion of the framework agreement does not give Active Tribe or the customer a right to conclude individual rental agreements. Only the current prices and fees at the time of booking apply, as they are displayed in the Active Tribe app or as set out in the tariff and cost regulations, which can be viewed at www.active-tribe.com.

3. Active Tribe reserves the right to refuse registration of a customer if there is reason to believe that the customer will not behave in accordance with the contract. Each customer can only register with Active Tribe once.

2. Contractual relationship

These terms and any additional terms incorporated by reference herein (collectively, the "Terms") govern your use of our various products and services (collectively, our "Services"). They are provided to you by Active Tribe L.L.C-FZ. By using our Services (including but not limited to using our App, equipment, e-Commerce Shop, or creating a user account, for example), you are agreeing to these Terms, including that you are of legal age to enter into binding contracts, so please read them carefully. You are also agreeing that you have authority to agree to these Terms, whether personally, on behalf of your passengers or guests, or on behalf of an entity you've included in your user account registration. You have agreed to comply with these Terms as a condition of using our Services. We may amend these Terms from time to time, and the revised version will be effective when posted on this website or otherwise made available to you. The revised Terms supersede any previous versions. While we will provide you advance notice of any important revisions, we do recommend that you regularly review these Terms because your continued use of our Services after we make any changes to them constitutes your agreement to those changes. These Terms also expressly supersede any prior agreements or arrangements we may have with you. You may of course stop using our Services at any time, and we may terminate these Terms or your use of any Services, or generally cease offering or deny access to any portion of the Services, at any time and for any reason in our sole discretion.

WHEN PERMITTED BY LAW, THE RELEASED PARTIES WILL NOT BE RESPONSIBLE FOR LOST PROFITS, REVENUES, DATA, FINANCIAL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES. IN ALL CASES, THE RELEASED PARTIES WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE THAT IS NOT REASONABLY FORESEEABLE.

You volunteer to use our Services and Products with full knowledge of all RISKS and agree to the ASSUMPTION OF RISK AND WAIVER AND RELEASE OF CLAIMS; YOU DO NOT HAVE TO USE OUR PRODUCTS OR SERVICES. If you have any questions concerning the terms of the Assumption of Risk or Waiver and Release of Claims, you can contact Active Tribe at: +971 58 511 3234.

It is your responsibility to use our Services and Products safely. You are responsible for any harm you cause to other people, including your passenger, animals, and/or any property. (See, Indemnification Section 10).

4. What Active Tribe Offers

Active Tribe was founded on the simple idea that all communities deserve access to smart, highquality, outdoor fitness. Our Services help make this idea a reality. We are continually evolving our Services, and as of the date above, they include fitness lockers, training videos, advertising, fitness equipment, and any other related equipment provided or made available by Active Tribe. In these Terms, we often refer to these as a "Product" or all them collectively as "Products". Our Services also include our mobile application (the "App"), all other related equipment, maintenance, charging, personnel, our websites (including this one and our e-commerce shop), social media assets, and any other information, technology and services provided or otherwise made available to you in our discretion. Our App may also be used with certain user-owned GymStations to provide additional functionality (such as enabling you to locate, lock, and unlock the Station) and to enable us to provide the Services to you. Our Services may come with additional terms or product requirements, which we will make available to you with the relevant Services and they will become part of your agreement with us when you use them. Please note that we are not a common carrier, we offer our Services as a convenience to those who are able and qualified to the general public.

5. User/billing account, user data, cross-use

1. In order to rent, reserve and use equipment from a GymStation, the user must:

a) activate his user account either in the internet portal or in the Active Tribe app via the booking platform by selecting an available GymStation and entering the relevant data.

Tariff and cost regulations are defined. A refund of the activation fee is not possible.

b) In the Active Tribe profile, the account must be identified with the registered customer

The customer must keep the personal data stored in the Active Tribe user account up to date. This applies in particular to his private address, email address, personal mobile phone number, and bank details or credit card details (if required). If the data is proven to be out of date (e.g. email delivery not possible, mobile phone number out of date), Active Tribe reserves the right to temporarily block the customer's account until the data has been updated.

2. In order to prove the identity of a user, Active Tribe reserves the right to check the accuracy of the master data and, if the information turns out to be false, to close a user account.

3. Customers who authorize other customers to carry out rental transactions at the expense of their own user account ("cross-use") are liable for all liabilities incurred by the authorized parties in accordance with the tariff and cost regulations. They accept declarations and notifications from Active Tribe on behalf of the authorized parties.

4. Group training represents another case of cross-use. Joint use of the offer is only permitted if all users (athletes, end users) book the relevant training slot using the booking function. The first booker is liable for all liabilities of the entitled parties arising from this in accordance with the tariff and cost regulations. He accepts declarations and notifications from Active Tribe on behalf of the entitled parties. In particular, in any case (including the case of cross-use), the passing on of customer login data (Active Tribe user name and Active Tribe password) to other people is not permitted. This also applies if the other person is a customer himself.

5. In each case of infringement, the customer undertakes to pay the damage caused to Active Tribe by the unauthorized disclosure. The assertion of further damages remains unaffected.

6. Commercial use of the service (corporate customers, trainers) is another area that is exempt from the ban on cross-use. The user account of corporate customers or trainers is set up and activated accordingly after registration in consultation with Active Tribe. In the context of guided training, it is not necessary for all participants to book into the relevant training slot. The corporate customer or trainer is liable for all liabilities of the entitled parties arising from this in accordance with the tariff and cost regulations. He accepts declarations and notifications from Active Tribe on behalf of the entitled parties.

6. Rental, rental eligibility, identity validation

1. Only natural persons, legal persons or partnerships are entitled to rent equipment from a GymStation, who:

a. have reached a minimum age of 18 years,
b. are users themselves (framework agreement);
c. have access to a means of access that has been activated in accordance with Section 5 and
d. have an active account with Active Tribe, which is used by Active Tribe for the Renting equipment from a GymStation is officially permitted.

2. After successful validation of the user account, Active Tribe activates the access means of the users are initially free for an indefinite period.

7. Means of access (Active Tribe App)

1. The means of access to the GymStation is the Active Tribe app.

2. To use the Active Tribe App as a means of access, the customer must have a mobile phone that meets the technical requirements of the Active Tribe app. Every time the app is downloaded, an automatic check is carried out to see whether a mobile phone meets these requirements. Active Tribe does not guarantee compatibility. The customer must ensure that mobile data communication is possible and bears any data transmission costs incurred by their mobile phone provider.

3. It is prohibited to read, copy or manipulate an access medium using information technology methods. Violations and attempts to do so will result in immediate exclusion from the GymStation service from Active Tribe and the customer will bear the costs of any damage resulting from the violation.

4. The customer must immediately report the loss or destruction of an access device to Active Tribe (via the app, the internet portal or by telephone/in text form to customer service) so that Active Tribe can block the access device and prevent any misuse. The customer will be informed of the blocking via email.

5. During the registration process, the customer creates a password. The customer undertakes to keep the password strictly confidential and not to make it accessible to third parties. In particular, the customer may not under any circumstances write down his password on an access device or its storage medium, save it there or keep it in any other way near the access device. The customer undertakes to change his password immediately if there is reason to believe that a third party may have gained knowledge of it.

6. The customer is liable for all damage caused by the loss of the means of access, in particular if this enabled theft, damage or improper use of the GymStation and its equipment.

8. Reservation and conclusion of individual rental agreements, execution of rental process

1. Registered and validated customers can rent equipment from a GymStation. Use is only possible for those GymStations that are not occupied by other customers and are marked as "free" in the calendar function.

2. A specific GymStation can be reserved for a maximum of one (1) hour. If available, a GymStation can be booked multiple times in a row. Each booking will be priced and billed again in the event of paid use.

3. The rental agreement for the paid use of a GymStation and its contents is concluded with the booking via the respective booking medium. By booking a GymStation, the customer accepts the rental rates.

4. The customer is obliged to check the GymStation and the equipment included before the start of training for visible defects, damage and gross contamination and to report these to Active Tribe via the Active Tribe app or by telephone. In the event of serious damage, the customer must contact Active Tribe by telephone immediately before the start of training in order to determine the type and severity of the defects, damage and/or contamination. In order to enable the defect, damage and/or contamination to be assigned to the person responsible, the report must be made within the first 5 minutes after the start of training. Training begins when the GymStation is unlocked. The customer is obliged to provide complete and truthful information. Active Tribe can prohibit the use of the GymStation if the defects, damage and gross contamination appear to impair the safety or user experience of the customer. The customer is obliged to stow the equipment used back in the GymStation after use in such a way that the view of the camera system is not blocked.

5. Active Tribe is entitled to call the customer on the mobile number stored in the personal data if there are disruptions to the usage process. Active Tribe is also entitled to prohibit further use of the GymStation locker if it suspects conduct that is contrary to the contract (e.g. violation of the general obligations set out in Section 11).

6. The rental period begins with the conclusion of the individual rental agreement and ends when the customer has properly completed the rental process in accordance with Section 12, or when Active Tribe is entitled to terminate the rental in accordance with these General Terms and Conditions and unilaterally terminates the rental period.

7. The maximum rental period for an individual rental agreement is one (1) hour. Active Tribe may occasionally offer individual rental agreements with a longer rental period, which will then be displayed in the Active Tribe app. Active Tribe reserves the right to terminate individual rental agreements unilaterally at any time if the respective maximum rental period is exceeded.

8. Users have no right to specific equipment in the GymStation. Active Tribe and Active Tribe's business customers (municipalities, universities, companies, etc.) are entitled to exchange and provide the equipment regardless of brand or function.

9. Prices, payment, late payment, free minutes, credit

1. The price to use GymStation is free (no charge) until Active Tribe communicate otherwise.

2. The use of paid GymStation is billed in the standard billing per training session (started training sessions are billed for the entire booking period) which will be 0AED.

3. Payments as a corporate customer are made by bank transfer or by credit card after regular invoicing.

4. The customer can only offset claims made by Active Tribe if the customer's counterclaim is undisputed or has been legally established.

5. The customer may only assert a right of retention if his counterclaim is undisputed, legally established or ready for decision.

10. Assignment, direct debit authorization and pre- notification

1. Active Tribe reserves the right to assign its claims arising from the contractual relationship. The customer will be informed of such an assignment in the respective invoice. In this case, the customer can only make payments to the assignee with a debt-discharging effect, whereby Active Tribe remains responsible for general customer inquiries, complaints, etc.

2. In the event of an assignment of the claim (§ 10 (1)), the customer revocably authorizes Active Tribe to collect the fees to be paid by the customer and the claims against him (including costs) in connection with the individual rental agreement by bank transfer from the specified current account or from the deposited credit card or another means of payment stored in the GymStation user account. In this case, Active Tribe will transmit the data required to carry out the assignment of the claim to the assignee, who may not process or use this data for any other purposes.

3. Active Tribe (or in the case of an assignment of a claim in accordance with the above regulation, the assignee) will notify the customer of SEPA direct debits at least 2 days before collection (prenotification). This notice period applies to all agreed SEPA direct debits in the business relationship between Active Tribe and the customer. The notification is usually made in the invoice.

11. General obligations of the customer/prohibitions

1. If the customer is subsequently required to contact Active Tribe immediately, the telephone number stored in the GymStation app under "Contact" must be used for this purpose.

2. The customer is obliged

a) to treat the GymStation locker used with care and consideration,
b) to report any damage caused by force or accident or any gross soiling to Active Tribe immediately,
c) to protect the contents of the GymStation against theft (to lock the GymStation when the user cannot guarantee and maintain visual contact and after training has ended),
d) ensure that the GymStation locker and the equipment are only used in a roadworthy and safe condition,
e) to comply with all legal obligations in connection with the operation of the GymStation,
f) to have his health and fitness for sport examined by a doctor before using the GymStation service. If there are any such restrictions, the use of GymStation is expressly prohibited. Active Tribe accepts no liability for any damage or consequences associated with use under health restrictions.

3. The customer is prohibited from:

a) to use the GymStation offer under the influence of alcohol, drugs or medication,
b) Allowing non-customers of Active Tribe to train unsupervised at the station,
c) to use the GymStation offer during thunderstorms,
d) to use the GymStation equipment for events where a significantly increased wear or contamination of the material is foreseeable,
e) to use the GymStation for the storage of items and materials that are not the property of Active Tribe's business customers,,
f) to use the GymStation and the equipment included therein to commit criminal offences,
g) to smoke directly next to the opened GymStation or to allow other GymStation customers and/or friends, acquaintances or strangers to smoke in the same situation,
h) locking people or animals in a GymStation,
i) grossly soiling the GymStation or leaving any kind of waste in the GymStation,
j) to carry out repairs or modifications to the GymStation or to have them carried out without authorization,
k) to move and use the equipment further than 100 meters from the GymStation, and
l) leaving the equipment in a GymStation in an untidy manner.

4. The customer agrees to pay a contractual penalty of AED 2,000 for each violation of Section 11. Active Tribe is entitled to claim higher damages if such damages have occurred.

5. The customer must ensure that the product is used in an environmentally friendly manner in the interests of the environment, the general public and other customers.

12. End of tenancy

1. If the customer wishes to terminate a rental transaction, he is obliged:

a. to place all equipment in the GymStation properly and in an orderly manner. This also includes placing the equipment in the designated place in the GymStation;
b. to stow the equipment used back in the GymStation after use in such a way that the view of the camera system is not blocked;
c. to clean any dirt on the equipment (depending on the equipment also with the respective hygiene wipes/ disinfectant dispensers) and to dispose of any waste properly;
d. to ensure that no waste or gross dirt is left in and around the GymStation.
e. Close the GymStation properly.

2. The rental process can only be completed if all the equipment is in the GymStation in which the booking was started.

3. The termination of a rental process is initiated automatically at the end of the booked time when all the equipment has been returned or hung in the designated places and the door is locked. The customer is obliged to ensure that the end of the rental is fully completed before the customer leaves the GymStation. If the customer leaves the GymStation although the rental process has not ended, the customer remains responsible for any defects, damage and dirt as well as loss of the GymStation and the equipment included. Any costs arising from this will be determined according to the tariff and cost regulations and invoiced to the customer.

4. If the rental process cannot be completed, the customer is obliged to report this to Active Tribe immediately and to remain at the locker until Active Tribe has decided on the next course of action. Any additional rental costs incurred will be refunded after Active Tribe has checked if the customer is not at fault.

5. If the customer does not return parts of the equipment to the GymStation at the end of the rental process, he must return all accessories to Active Tribe within 12 hours of the end of the rental process at the latest. The return takes place in consultation with Active Tribe. Active Tribe reserves the right to only accept the equipment at Dubai International City, Warehouse 41A.

13.Behaviour in the event of accidents, damage, defects and repairs; violations of the law; suspicion of fraud

1. The customer must immediately notify Active Tribe by telephone of any accidents, damages or defects that occur during use. The same applies to accidents, damages or defects that the GymStation or the equipment already exhibits at the start of the rental period (see § 8.4).

2. The customer must ensure that all accidents involving personal injury involving a GymStation locker used by him are recorded by the police. If the police refuse to record the accident or if this is not possible for other urgent reasons, the customer must immediately notify Active Tribe by telephone and provide evidence if necessary. In such a case, the customer must coordinate further action with Active Tribe and follow its instructions. This applies regardless of whether the accident was the customer's own fault or that of another person. The customer may only leave the scene of the accident after

a) the police recording has been completed (or, if a police recording is not possible, Active Tribe has been informed of this in accordance with this Section 11.2), and
b) after consultation with Active Tribe, measures to secure evidence and minimize damage were taken if necessary

3. The customer may not accept liability or make any similar declaration in the event of accidents involving a GymStation used by him or the GymStation equipment. If a liability commitment is made despite the prohibition, this only applies directly to the customer himself. GymStation is not bound by this commitment.

4. Regardless of whether an accident that the customer is obliged to report to Active Tribe was caused by the customer or by someone else, Active Tribe will provide the customer with a damage report form after the report has been made. This must be filled out completely and sent back to Active Tribe within 7 days. The date the report is sent to Active Tribe is decisive for compliance with the deadline. If the report is received late, Active Tribe reserves the right to charge the customer for all costs related to the accident, in particular for persons and objects

5. Active Tribe is entitled to compensation payments in connection with damage to the GymStation or the equipment from a GymStation in any case. If such payments have been made to the customer, they must forward them to Active Tribe without being asked to do so.

14. Insurance coverage

1. The GymStation and the equipment are insured against liability by the operator (municipal administration, city administration, city sports association, sports club and comparable customers of the Active Tribe)

2. If the GymStation or the equipment is damaged during the user's period of use or if the user causes damage to the GymStation or the equipment, the user's liability for damages is limited to a deductible in the amount of the operator's insurance (municipal administration, city administration, city sports association, sports club and comparable customers of the Active Tribe)

3. The limitation of liability for damage to the GymStation or the equipment in favor of the customer does not apply if the customer causes the damage intentionally or through gross negligence

4. If the customer causes the damage intentionally or through gross negligence, the limitation of liability in favor of the customer towards Active Tribe is not limited by the amount of the deductible, but exceeds this amount by the amount necessary to make the existing materials or the locker fully functional and representative again.

5. If the customer breaches an obligation and this results in the insurer being released from its payment obligation, the insurance cover is void. In the event of a partial release, the insurance cover only applies to a reduced amount. The limitation of liability to the deductible does not apply in such a case. Instead, if damage is caused intentionally, no limitation of liability applies to the customer; if damage is caused by gross negligence on the part of the customer, the customer's limitation of liability applies to the extent that the insurer reduces the payment to Active Tribe, but without falling below the amount of the deductible

6. If a breach by the customer of the obligations set out in this contract results in the insurer being able to take recourse against Active Tribe, Active Tribe can take recourse against the customer to the same extentcustomer may only leave the scene of the accident after

15. Liability of Active Tribe

1. Active Tribe is liable in accordance with the statutory provisions for damages caused by Active Tribe or its vicarious agents or employees through intent or gross negligence.

2. Active Tribe is only liable for simple negligence if a material contractual obligation is breached and the amount is limited to the foreseeable damages typical for the contract. Material contractual obligations are those whose fulfilment makes the proper execution of the contract possible in the first place and on whose compliance the customer can regularly rely. The provisions of this § 15 (2) also apply to legal representatives and vicarious agents of Active Tribe.

3. Limitations of liability do not apply within the scope of guarantees given, in the case of culpable injuries to life, body or health, or for claims under the Product Liability Act

16. Customer liability, contractual penalties, exclusion of use

1. The customer is liable to Active Tribe and the operator (local administration, city administration, city sports association, sports club and similar customers of Active Tribe) for damages that they are responsible for. This includes in particular violations of Section 11, theft or damage to the GymStation, or theft, damage or loss of equipment and accessories (including music box and charging cable). In the event of liability on the part of the customer without insurance cover from the GymStation insurance, the customer releases Active Tribe from claims made by third parties.

2. In the event of an accident caused by the customer or a culpable violation of Section 11, as well as in the event of theft or damage to the GymStation, or theft, damage or loss of equipment and accessories, the customer's liability also extends to incidental damage costs, such as expert costs, loss of value, rental loss costs, higher insurance premiums, additional administration costs.

3. The customer is liable for the consequences of violations of the law or criminal offenses committed with GymStation lockers or GymStation fitness equipment, provided that he is at fault. He is responsible for all costs arising from this and fully indemnifies Active Tribe against any claims made by third parties. For the processing of violations of the law (warnings, fees, fines, etc.), the customer must pay a flat fee to Active Tribe for each transaction. The amount of the flat fee is determined by the applicable tariff and cost regulations.

4. If a service by Active Tribe is required or a third party is commissioned due to a violation of Section 11 and/or Section 12, the customer will be charged for this service and additional costs in accordance with the current tariff and cost regulations.

5. In the event of significant culpable breaches of contract, including late payment, Active Tribe may exclude the customer from using GymStation temporarily or permanently and block the means of access with immediate effect. The customer will be notified of the exclusion by email or in writing.

6. All additional flat-rate costs will not be charged if the customer proves that he is not responsible for the costs, that no costs were incurred or that the actual costs incurred are significantly lower than the flat-rate costs.

17. Termination, termination of the framework agreement

1. The framework agreement is concluded for an indefinite period and can be terminated by either party with a notice period of two (2) weeks to the end of the month in writing or in text form (e.g. letter, e-mail).

2. The right of the contracting parties to extraordinary termination remains unaffected. Active Tribe may terminate the contract without notice in particular if the customer

a) is a consumer and is in arrears with two payments due;
b) suspends payments generally;
c) is a legal entity under public law, a special fund under public law or an entrepreneur who, at the time of concluding the framework agreement, is acting in the exercise of his commercial or independent professional activity and is in default with payments due;
d) has provided incorrect information or concealed facts during registration or during the course of the contractual relationship and therefore Active Tribe cannot reasonably be expected to continue the contract;
e) does not cease breaching the contract despite a written warning or does not immediately remedy the consequences of such breaches that have already occurred. In the case of serious breaches of contract, a prior warning is not required;
f) used a GymStation or GymStation fitness equipment under the influence of alcohol or drugs;
g) tcontrary to Section 5 (4) has passed on his customer login data (GymStation user name and GymStation password) to another person without authorization

18. General provisions

1. The framework agreement, the validation agreement and the individual rental agreements are subject to UAE law.

2. If the customer is a merchant within the meaning of the UAE Federal Decree No.32 of 2021 a legal entity under public law, a special fund under public law or has no general place of jurisdiction in the UAE, the exclusive place of jurisdiction for all disputes arising directly or indirectly from the contractual relationship is the Dubai Court. However, we are also entitled to file suit at the place of performance of the delivery obligation or at the supplier's registered office. Legally mandatory places of jurisdiction remain unaffected.

3. The customer may only transfer claims or other rights arising from the above contracts to third parties with the prior written consent of Active Tribe.

4. There are no verbal side agreements. Changes and additions must be made in writing. E-mail is sufficient for the written form.

5. Should one or more provisions of these Terms and Conditions be or become invalid or void, the validity of the remaining provisions shall remain unaffected.

19. Customer Service / Complaints

1. If the customer has any questions, comments, complaints or other requests, he can contact us by letter, telephone or email using the contact details provided in Section 3 (1) above

2. Furthermore, Active Tribe is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board

20. Relevant codes of conduct

1. We adhere to our privacy policy, which you can access at any time at www.active-tribe.com Right of withdrawal

Consumers have a right of withdrawal only with regard to the validation contract (Section 3.1, Section 6.2) in accordance with the following provisions:

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the date of conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Active Tribe L.L.C-FZ, The Meydan Hotel, Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, U.A.E, telephone number: +971 58 511 3234 email address: admin@active- tribe.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached sample withdrawal form for this purpose, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract

The customer's right of withdrawal also expires if Active Tribe has fully provided the validation service and has only started to do so after the customer has given his express consent and at the same time confirmed his knowledge that he will lose his right of withdrawal if Active Tribe fully fulfills the validation contract.